RETURN POLICY

Order Confirmation & Policy Acknowledgment

By placing an order on the Mila du Nord website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you confirm that:

  • You have reviewed and accepted our return criteria and timelines.

  • You agree to follow the return process as outlined in this policy.

  • In the event of a chargeback or dispute, this policy—together with related order information and communication records—may be used as supporting evidence.

RETURNS

If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery, provided that the following conditions are met.

Eligibility Criteria

  • The item must be unused, unworn, and unwashed.

  • The item must be returned in its original packaging and original condition.

  • Only normal handling and inspection of the product may have occurred.

  • The customer is responsible for return shipping and handling costs.

Returns will be processed within 7 business days of receipt.

We reserve the right to refuse returns if the product shows signs of misuse, excessive wear, damage not attributable to us, or does not meet the eligibility criteria outlined above.

HOW TO INITIATE A RETURN

To start a return:

  1. Email us at info@miladunord.com within 14 days of delivery.

  2. Include the following details:

    • Order number

    • Reason for return

    • Photos of the product (if defective or damaged)

    • Your full name and shipping address

  3. Wait for our return instructions before shipping the product.

Do not send items to the sender’s address without prior approval. Unauthorized returns may be rejected and returned to the sender at the customer’s expense.

We strongly recommend using a tracked shipping service and retaining proof of shipment until your return has been fully processed.

DEFECTIVE OR DAMAGED ITEMS

If your order arrives defective or damaged, please contact us within 2 days of delivery at info@miladunord.com and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos (or a short video) showing the defect

Once verified:

  • We may offer a replacement depending on availability and the nature of the issue.

  • In certain cases, a return may not be required for defective items.

Replacements for verified defective items are typically processed within 7–14 business days.

LOST OR UNCLAIMED ORDERS

If your package is lost in transit:

  • Contact our support team with your order number and tracking details.

  • We will assist in filing a claim with the courier and arrange a replacement or refund if the shipment is officially confirmed as lost.

If a package is refused at delivery, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, a $35 CAD deduction may be applied to your refund to cover administrative and shipping costs.

CANCELLATIONS & RIGHT OF WITHDRAWAL

You may cancel your order within 14 days of receipt, subject to applicable consumer protection laws.

As order fulfillment is automated, orders cannot be stopped once they have been shipped. If your order has already been dispatched, you may initiate a return after delivery by following the return procedure outlined above.

To request a cancellation before shipment, email info@miladunord.com with a clear withdrawal request, including your order number.

The buyer is responsible for any applicable return shipping costs.

CHARGEBACKS & DISPUTE RESOLUTION

If there is any issue with your order, please contact us first at info@miladunord.com. We are committed to resolving matters promptly and fairly.

If a chargeback or payment dispute is initiated, we may provide the relevant financial institution with supporting documentation, including:

  • Order confirmation

  • Tracking information

  • Email correspondence

  • Submitted photos or evidence

Submitting a chargeback without prior contact may delay the resolution process and may impact eligibility for future purchases.

IMPORTANT NOTES

  • All approved returns must be sent to our designated central warehouse (location details will be provided upon approval) at the customer’s expense.

  • We are not responsible for transit delays, customs clearance issues, or carrier-related delays.

  • For hygiene-sensitive items, returns that are used, worn, or unsanitary will not be accepted.

  • Return shipping and handling fees are not covered by Mila du Nord, unless required by applicable law.

CONTACT US

If you have any questions regarding this Return Policy, please contact our Customer Support Team at:

info@miladunord.com

We are happy to assist you.